Delivering improved personal service to more customers and boosting performance with the Hosted Contact Centre Solution
The renewals team working in the contact centre at Towergate Insurance needed to increase contact rates to generate more sales.
They swapped their manual dialling processes to the Hostcomm Hosted Predictive Dialler. Now, agent performance is no longer hindered by calls that don’t connect and they can concentrate on having meaningful conversations with prospective clients.
Their service to customers is more personal, and they’ve increased call rates significantly. The business is also able to use performance information provided by the predictive dialler to refine its call campaigns and boost sales.
By partnering with Hostcomm, Towergate Insurance used the hosted dialler to:
- Move from manual dialling processes to a hosted, automated solution
- Increase contact rates by connecting only ‘real calls’ and filtering out busy calls
- Increase revenue from telesales activity by reducing agent admin
It’s a very easy system to use. When agents log on, they’re taken to a front page which prompts them to connect to their allocated campaign. The dialler calls the numbers automatically, and when a call is connected, screen-pops give specific customer details. Using the Hostcomm service, our agents provide better, more informed services to our customers.
