AI VoiceBot

Get a multi-channel AI voicebot, powered by Google and say hello to fantastic service.

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Our virtual agent AI voicebot provides automated customer service with highly-personalised, natural language voice conversations 24 x 7.

Google Cloud natural language and speech capabilities combined with Hostcomm Voice Gateway enables exceptional performance for inbound and outbound telephony as well as website calls.

AI VoiceBot Benefits

Boost Productivity

Boost Productivity

Automate up to 80% of calls, freeing your agents to spend their time on higher value tasks and your business to do more with less.

Secure and Reliable

Secure and Reliable

Personal data is not exposed to a human while a virtual agent will always deliver the same, consistent response.

Eliminate Waiting Times

Eliminate Waiting Times

A bot can handle unlimited number of conversations simultaneously, reducing call queues and ensuring sales don’t go elsewhere.

Personalised Service

Personalised Service

Personalised responses will bring you more sales and likes. A bot can spend time with each customer without draining employee resources.

Replace Your IVR

Replace Your IVR

IVRs provide bad customer experiences and limited analytics. A voicebot solves that with a true conversational experience and data that is real-time and easy-to-access.

Public Popularity

Public Popularity

Virtual assistants like Google Assistant and Amazon Alexa are now a preferred choice to consume services and get information.

Outbound Capabilities

Outbound Capabilities

A voicebot can also make calls, allowing you to prequalify customers and make outbound campaigns more efficient.

Easier Ofcom Compliance

Easier Ofcom Compliance

Eliminate silence or dropped calls when using a predictive dialler, a major source of complaints from consumers.

What is a VoiceBot or Virtual Agent?

Automated, Conversational Self-Service

Voicebots are software systems which use AI, text to speech and automated speech recognition to understand human voice utterances and respond in a human-like manner to a wide variety of requests. They are typically configured to integrate with back-end systems thereby increasing their range of skills and eradicating or reducing human intervention.

VoiceBot Demos

Automate and Improve the Customer Experience Across All Your Business

Voicebots can drive productivity and efficiency by automating a multitude of tasks and engagement across many departments including sales, marketing, customer service and logistics.

Mass Communications and Announcements

Mass Communications and Announcements

Enable customers to instantly ask questions during an announcement and reduce incoming query calls.

PCI DSS Compliant Payments

PCI DSS Compliant Payments

utomate the process of looking up what a customer owes, discuss and negotiate and then take secure payments.

More Insightful Surveys

More Insightful Surveys

Understand your customers better by carrying out surveys that would normally need a human.

Queue Call Back Confirmation

Queue Call Back Confirmation

A voicebot can call your customers back to confirm if they are ready to take a call.

Pre-qualify Outbound Calls

Pre-qualify Outbound Calls

More cost-effectively carry out outbound campaigns at scale by pre-qualifying before transferring to a live agent.

Answer FAQ Questions

Answer FAQ Questions

Consistently answer customer questions in a conversational manner saving them having to search your site.

Security Authentication Calls

Security Authentication Calls

A bot can take the routine task of customer authentication saving your live agents' time.

Order Checking

Order Checking

Instantly enable your customers to check the progress of orders and change details like address or delivery time.

Dialler Drop Call Elimination

Dialler Drop Call Elimination

Ensure there is never a dropped call when using predictive and progressive dialling campaigns.

Schedule and Change Appointments

Schedule and Change Appointments

Automate all aspects of appointment setting and management including reminders and rescheduling.

Generate Leads

Generate Leads

Add voice to your funnel to follow up on content downloads, qualify and nurture.

Support Ticket Follow-Up

Support Ticket Follow-Up

Call your customers back immediately rather than needing to schedule for when an agent has time.

Navigate Website

Navigate Website

Enable your customers to hands-free, more easily find their way around your website.

Manage Event Participation

Manage Event Participation

Canvass leads, sign up participants and then send reminders with the opportunity to instantly ask questions.

Rated Excellent by Our Customers!

Start Providing Better Customer Engagement Today

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials