Live Chat

Your instant, low cost solution for 24x7 digital sales and support....

...with Google Dialogflow AI automation and real time CX analysis.

Live Chat Benefits

Multi-Channel Reach

Multi-Channel Reach

Engage your customers with a key, preferred communications method over your website and social channels.

Increase Conversions

Increase Conversions

Reach out to customers as they interact with your website to reduce cart and form fill abandonment.

Reduce Costs

Reduce Costs

Compared to calls, one agent can handle several chats at the same time, increasing productivity.

Improve CX

Improve CX

With increased productivity comes lower waiting times and greater customer satisfaction.

Customer Engagement

Customer Engagement

Track web visitors, personalize conversations, create workflows, utilize self-learning templates and multi-channel ticketing.

Chatbot Integration

Chatbot Integration

Out-of-the box integration with Google DialogFlow AI for unified live and AI chat management.

AI Analytics

AI Analytics

Powerful insight in agent performance including integration with our own natural language conversational interaction analytics.

AWS Data Security

AWS Data Security

Hosted in the Amazon AWS environment with the highest security and availability possible your personal data will always be safe.

Key Features

Proactive Engagement

Prospective customers can get frustrated looking for an answer on your website or hesitate when finishing a purchase. Our solution’s website tracking and triggers enables you to reach out to them to reduce cart abandonment, increase conversions and provide key information to customers and prospects who might have given up and gone to your competitor’s site instead.

Personal, Tailored Conversations

Our website tracking enables you to gather information on your visitors and provide better, more specific answers. You can see if the visitor is a previous customer and pull up their record. You can also see who referred your visitors, where your visitors are from (Country, City, Region), what keywords were used to find your site and the path by which they navigate your website.

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Better Organised and Productive Agents

Our sophisticated workflow tools enable you to route enquiries through to the right person, tag conversations with notes that add context, group agents, and create roles, permissions and schedules. Agents can also create group chats, set chat priority, see queues and set up chat forwarding and call back.

AI-powered CX insights

Your customer experience (CX) is the key to high growth because getting it right means your clients will be loyal and your reputation will thrive. Our AI-based analytics systems can distil important CX information from chat utterances in real time giving you instant feedback on which to act via an alerting system. Your staff and client sentiment can be monitored, keywords can be spotted and textual utterances can be used to train AI automation bots further improving CX.

Analytics into Revenue

Nurture and grow performance with real time monitoring of agents and chats, statistics on agent performance and productivity and conversions. In addition, use website tracking to understand parts of your website that are not working and fine-tune.

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Ticketing and Help Desk Functionality

Our solution offers much more than live chat. It streamlines all communication with a client (chats, tickets, phone calls), within a ticket with an organised workflow. It functions as a spam-free unified inbox for all questions and concerns. All kind of communications (emails, chats, sms, tweets, or phone calls) are stored in the system as separate tickets.

Interaction Analytics

Interaction analytics uses AI and natural language processing to enable analysis of 100% of customer conversations for, among other things, sentiment and compliance. Our live chat includes this capability to enable real-time monitoring of your chatbot conversations for customer satisfaction. Our warning system will alert your live agents who can easily then take over to close a sale or add customer support.

Chatbot Integration

Our Google Contact Center AI and Dialogflow based chatbot has been integrated into our live chat application to allow monitoring, supervision, and management of your live agents, your chatbot, and their conversations, within just one interface to improve ease of use and speed of support for better chat outcomes.

Hostcomm Chatbot

ISO27001 maximum security data storage

GDPR imposes strong financial penalties for data loss. Your data will be stored in accordance with IOS27001 and PCI-DSS Level 1 and regularly penetration tested. Your data is stored on a highly secure server in Amazon AWS with numerous back up and failover options, such as daily snapshots and AMI image saving ensuring that you never suffer a data loss catastrophe.

PCI-DSS Certification

Agent Mentoring

Agents can send messages to other agents in chat ("whisper") that website visitors who are in the same chat can't see. That way more experienced operators can help new colleagues in the on-boarding process and share their knowledge.

Get an affordable solution with superior security and customer service.

Our Live Chat is hosted in our PCI-DSS certified network, and is part of our modularised and scalable omnichannel platform. Our customer service guarantees support from a technical expert on the end of a phone.

Branding and Customisation

Easily update your live chat application and forms with your company’s branding or, use our SDK to take your personalisation to the next level on both web and mobile. Develop more quickly with our mobile app and widget SDKs with options for onsite and offsite placement.

Real Time Translation

Speak your customers language and translate Chat Messages On-The-Fly. Based on Google® Translate Version 2, our solution can translate chats between your operators and website visitors in real time. Break through language barriers and translate from your native language into the preferred language of your customers.

Illuminate Your Communication

They say a picture says a thousand words, but then just imagine the customer benefit from the ability to screenshare, add images, tables, files, and a HTML editor that allows you to illustrate what you want to do with bold, italics and colours.

UK Technical Support

Our support and training centre, and all its staff, are based in the UK. We guarantee telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 our average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.

Our Support
Rated Excellent by Our Customers!

Proactively Engage Your Website Visitors at The Right Time

If you would like to get more information, or request a demo, please leave some contact details opposite and we will get right back to you. 

Alternatively, give us a call: 0808 168 4400

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Accreditations

PCI DSS Certified, TPS Telephone Preference Service, ICOCSA Supplier Member, Cyber Essentials