The original EU legislation that became known as the “E-Privacy Directive” was published in 2003. It was concerned quite widely with the protection of privacy in the electronic communications sector. In 2009 the Directive was amended by Directive 2009/136/EC that included a requirement to seek consent for cookies. The EU Directive became law in the UK on 26 May 2011. The ICO (Information Commissioners Office) is responsible for enforcing it in the UK and decided that enforcement would commence from 26 May 2012. As a result of the changes to the law, website owners must now:
Tell site visitors that the cookies are there;
Explain to site visitors what the cookies are doing; and
Obtain the consent of site visitors to store a cookie on their computer or device.
The ICO advises that website owners take steps to ensure that their users are properly informed about the cookies used on their website. We acknowledge this advice and have therefore put together this Cookie Policy. In doing so we have followed guidelines issued by authorities on the subject of best practice, including the International Chamber of Commerce UK Cookie Guide, which can be located at http://www.international-chamber.co.uk/components/com_wordpress/wp/wp-content/uploads/2012/04/icc_uk_cookie_guide.pdf
A cookie is a piece of information that a website stores on the web browser on your computer. The browser sends the information back to the website to enable the website to recognise the user.
Cookies include information such as the lifetime and expiry date of the cookie, the domain the cookie has come from and an identifier - for example, a random unique number.
Internet browsers will usually provide an option to disallow the setting of all or some cookies.
You can find more about using your browser’s cookie settings either via the help menu for your browser or on the browser’s own website.
Cookies can also be deleted by using your internet browser, but you must disallow them otherwise they will be reapplied the next time you visit a website.
If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Cookies usually fit into one or more of the following four categories.
Category 1: Strictly Necessary Cookies
These cookies are essential in order to let you move around the website and use its features. These cookies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet. We are not required to get your consent to the use of Strictly Necessary Cookies. They last for one “session” and expire when you leave our website or close the browser. Cookies that fall into this category are:
Category 2: Performance Cookies
Performance Cookies store anonymous information only and therefore cannot be used to identify you. We are required to get your consent to the use of Performance Cookies. By using our website, you agree that we can place these types of cookies on your device. Performance Cookies can be deleted from your browser history at any point before their expiry time. Cookies that fall into this category are:
Category 3: Functionality Cookies
These cookies remember your preferences to personalise your experience on our website. We are required to get your consent to the use of Functionality Cookies. By using our website, you agree that we can place these types of cookies on your device. Functionality Cookies can be deleted from your browser history at any point before their expiry time. Cookies that fall into this category are:
Category 4: Targeted Advertising Cookies
Targeted Advertising Cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. The information they store is not anonymous. We are required to get your consent to Target Advertising Cookies. We will ask for consent from you to store these cookies on your device using a pop-up, overlay, splash page or header/footer bar. Cookies that fall into this category are:
We will inform you about cookies in these ways:
We have placed our Cookie Policy page as a link on every other page of our website to enable you to see and choose which cookies you allow from us. Please note that disallowing or deleting these cookies may affect the functionality of our website. If a cookie is a Targeted Advertising Cookie we will ask for your consent. We will endeavour to be as consistent as possible in the method we use to ask for your consent to make the user experience as easy to understand for you as possible. We will obtain your consent via a pop-up, overlay or splash page.
Below we have provided a table detailing all the cookies we use on our website for your information.
Name, Publisher and Functionality | Description | Category |
PREF google.com | Stores user-specific preferences for browser plugins and searches via google.co.uk(etc). Example preferences are language, safe search etc. | 3 |
CMSSESSIDxxxxxxxx First party CMSMS session cookie Stores session ID | Stores session ID for CMSMS, does not track any personal information, and is required for the website to function correctly when some modules are installed. | 1 |
_utma Google analytics Identifying unique visitors | Each unique browser that visits a page on your site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to your website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with your website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site. | 2 |
_utmb Google Analytics Determining visitor session | The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. See the Session article in the Help Center for a detailed definition and a list of scenarios that end a session. You can customise the length of the default session time using the _setSessionCookieTimeout() method. | 2 |
_utmc Google analytics Determining visitor session | The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. See the Session article in the Help Center for a detailed definition and a list of scenarios that end a session. You can customise the length of the default session time using the _setSessionCookieTimeout() method. View Cookie Details | 2 |
_utmz Google analytics Tracking traffic sources & navigation | When visitors reach your site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to your site; thus it is used to determine visitor navigation within your site. View Cookie Details | 1 |
ga.js googleadservices.com Google analytics tracking beacon script | This code is commonly used on websites to track anonymous visitor data. It connects to the Google Analytics service to send data about visitor behaviour and history (on the current site only) to the site owner's Google Analytics account. No personal data is gathered or shared. View Cookie Details | 2 |
SWIFT_client hostcomm.kayako.com | This cookie stores settings for the Kayako live chat client, such as selected template set. View Cookie Details | 3 |
SWIFT_sessionidxx hostcomm.kayako.com | This cookie stores the session ID for the Kayako help desk portal. View Cookie Details | 1 |
SWIFT_visitor hostcomm.kayako.com | This cookie stores the visitor ID for the Kayako help desk portal, which is used if the visitor starts a live chat session. View Cookie Details | 1 |
SWIFT_visitorsession hostcomm.kayako.com Google analytics tracking beacon script | This cookie stores the visitor session ID for the Kayako help desk portal, which is used if the visitor starts a live chat session. View Cookie Details | 1 |
9560.js LeadForensics tracking beacon. | 4 | |
ScoreCard Research Beacon | This beacon allows ScoreCard Research to compile analytics about online browsing behaviours. No personal details are collected, but there is no public information on exactly what information it collects and where it is used. | 4 |
Buttons.js Sharethis.com | Used to enable social media 'sharing' to a variety of platforms using embedded code on our site. This, and the sharethis.com cookies, are used when 'developing informational insights from data that can be used in online advertising models'. | 4 |
This Policy document is relevant only for the cookies within this website. We note that we link to websites that use cookies and refer you to the relevant cookie policies on those other websites for more information. We accept no responsibility for cookies placed on your device by websites we link to.
