Hostcomm Solutions for the Housing Sector
Trusted Housing Sector Partnerships
We partner with leading social housing organisations and service providers, delivering solutions that enable:
- Faster, less disruptive property inspections
- Enhanced customer service delivery
- Reduced administrative overhead
- Significant cost savings
Core Service Solutions
Remote Visual Assistance (RVX)
Our RVX platform facilitates real-time video sessions enhanced with augmented reality tools:
- Interactive pointing and annotation
- Visual markup capabilities
- Optical Character Recognition (OCR)
- Guided technical support for tenants
- Low-risk troubleshooting (e.g., water systems, boiler maintenance)
Our Housing Association customers:
Peabody
Ongo
Curo
Magna
Grove
Worthing
Charlton Triangle
Ferguslie
Salix
AI-Powered Customer Experience Analytics
CXCortex, our intelligent CX platform, provides comprehensive interaction analysis:
- Multi-channel monitoring (calls, emails, messages)
- Automated behaviour grading
- Smart issue prioritisation
- Performance-based staff coaching
- Dynamic knowledge base development
AI agents for low cost 24/7 support
Leveraging advanced AI technologies to deliver automated service:
- Multi-modal & multi language
- Integration with leading AI platforms (ChatGPT, Google Cloud, Dialogflow, Amazon)
- Automation via Zapier and Make (Integromat)
- GDPR-compliant AWS hosting
- Consistent service delivery
Cloud Video Contact Center
Our comprehensive communication platform offers seamless service escalation:
- One-click transition from voice to video calls
- Integrated remote visual assistance
- Predictive dialing capabilities
- Multi-channel support (calls, chat, email)
- Unified interface for all services
- AWS-hosted with Level 1 PCI DSS compliance
Popular Housing Sector Services
Our integrated service portfolio includes:
- Predictive outbound dialling
- Comprehensive inbound contact centre
- Automated outbound IVR
- Advanced call recording and analytics
- Intelligent agent scripting
- PCI DSS-compliant payment processing
- AI-driven automation solutions
- Housing software integration
- Video-enabled contact center
- Remote visual assistance platform
- AI-powered conversational interfaces
This unified platform delivers the tools housing organisations need to provide efficient, responsive service while reducing operational costs and improving tenant satisfaction.
