Our Story

From UK cloud contact centers to global AI innovation - Hostcomm's 15-year evolution in service technology.

A large contact centre office for outsourcing

a data centre with an engineer walking though it

Chris Key

Founder / Director

Our founding story.

With 15 years of experience at Hostcomm UK, Chris Key aimed to transform global customer service when founding Hostcomm Ltd in the UK. Originally a UK contact centre provider, Hostcomm has become a leader in digital customer service, helping businesses cut costs and enhance service quality globally.

Under Chris's leadership, the company continues to innovate and grow proving that combining human expertise with advanced AI technology can overcome traditional service barriers and unlock new opportunities for businesses worldwide.

Our mission and vision

To empower businesses with intelligent communication solutions that transform customer service delivery through innovative AI, cloud technology, and visual assistance platforms.

To be the global leader in reimagining customer service technology, where every business interaction is enhanced by seamless integration of AI and human expertise, making exceptional customer support accessible to organizations worldwide.

$30M

CCaaS revenue sold.

4.8/5

Positive Review

400

Business customers

35M

Interactions per month handled

Our Core values

Our proposition to you:

Great support

Our support team brings 15 years' experience to the table, swiftly resolving issues to keep your operations running smoothly.

Reliability

Reliability is a benefit to you and Hostcomm, so it is a huge priority for us. The right technology is very important.

Transformative

Our products have to activate growth, cost reduction and fantastic CX stats to be worthwhile.

Built with the best.

Innovative solutions that scale.

What our clients say:

Shelter homeless charity premises in London

"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
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Paul Butland

Shelter (Homeless charity)

"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."‍
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Daniel Hart

Social Housing maintenance manager (Property Services)

An image of A James Frew van being loaded by a maintenance engineer

"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
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Gordon Mac

Operations Manager (Property services)

"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."

Richard Ryan

Call Centre Manager

“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”

Ruaire Glackin

Head of Net Zero and Energy Management

two engineers installing a domestic heating system form Clever Energy

“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”

Daniel Atkins

Survey Team (Energy system installations)