Know how good your service is, in real time.
Solve the mystery of your service team performance and understand how good your customers think you are.
Custom reports
With the array of guidance tools available the risk of errors and frustration is minimal.
Automatic QA
Subject matter experts can be invited to the session to tackle a specific issue.
Multi-modal, multi-language.
AI analytics seamlessly processes all interactions - voice, chat, and email - through unified transcription and analysis.
Set your own AI prompts.
Configure AI analytics to track your key metrics and behaviours with customised AI instructions .
View insights on your BI platform.
Integration with platforms like Microsoft PowerBI gives you a familiar view of your analytics.
Real-time risk & service alerts
Instant compliance alerts via email, Slack, Teams, and WhatsApp keep managers informed of potential breaches..
Service trend notifications delivered to your preferred channels help prevent issue escalation.
API integration pushes alerts directly into your existing systems for automated response..
Our Core values
We guarantee you to revenue growth within month
Easy to use
Our intuitive interface strips away complexity. No training manuals needed and there is nothing to install.
Reliable
Engineered for continuous uptime and crystal-clear connections, our platform maintains robust performance.
Transformational
Growth, improved customer service and cost reduction through innovation.
What they say about Hostcomm
We guarantee you to revenue growth within month
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
Paul Butland
Shelter (Homeless charity)
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."
Daniel Hart
Social Housing maintenance manager (Property Services)
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
Gordon Mac
Operations Manager (Property services)
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"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)
Get Started
Analytics and Reporting
Start your transformation today.
Get in touch today for an in-depth discussion about your options.
