Remote Visual Assistance

Live visual collaboration where remote experts can draw directly on your camera feed, pointing and annotating exactly what needs to be done.
Cut your operational costs and improve service.

Yes, you can access your financial data from any device with an internet connection.

Statistics relating to performance for remote visual assistance
Scale your business beyond
your local region.

Instant global visual support through any smartphone - just click a link sent via SMS or email. No app download required.

Instant, clear expert help.

When precision matters, visual guidance beats verbal instructions. Our remote assistance lets experts draw directly on live video, going beyond standard video calls.

heart shaped icon
Zero confusion
Our comprehensive visual guidance tools minimize errors and ensure clear, accurate instructions every time.
diamond shaped icon
Instant expert support
Seamlessly add subject matter experts to any session for specialised problem-solving.
a remote visual assistance session in progress on some pipes
a man using a remote visual assistance session to receive guidance from an expert

Fast, cost effective customer service.

Visual customer support drives higher satisfaction - let experts show, not just tell.

a blue fire icon
Solve problems fast
Guide customers to quick solutions they can confidently repeat on their own.
diamond shaped icon
Ensure compliance and safety
Every session is recorded and archived - perfect for training, compliance, and dispute resolution.

Accelerate surveys with
AI visual analysis and support

Combine AI's pattern recognition with expert experience - matching visual data to past cases for objective, expert-validated assessments.
Automatic measurements and object detection generate standardized reports instantly - no manual data entry needed.
Smart visual comparison meets expert insight - AI matches cases while experts make the final call.
AI being used on a remote visual assistance session to identify a boiler

Interactive demo

Check out this quick online demo:

Our Core values

We guarantee you to revenue growth within month

heart shaped icon
Easy to use
Our intuitive interface strips away complexity. No training manuals needed and there is nothing to install.
blue jigsaw icon
Reliable
Engineered for continuous uptime and crystal-clear connections, our platform maintains robust performance.
a blue fire icon
Transformational
Growth, improved customer service and cost reduction through innovation.

What our clients say

We guarantee you to revenue growth within month

Shelter homeless charity premises in London
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."

Paul Butland
Shelter (Homeless charity)
Ongo housing image of HQ
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."
Daniel Hart
Social Housing maintenance manager (Property Services)
An image of A James Frew van being loaded by a maintenance engineer
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
Gordon Mac
Operations Manager (Property services)
inspired outsourcing press image
"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
windmills with Utility aid logo
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
two engineers installing a domestic heating system form Clever Energy
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)