RVX pricing

Remote visual assistance pricing

See what your customer or engineer sees through their phone camera, with no app to download. Every plan includes live video, photo capture, annotation, OCR and PDF reports.

No app for your customer UK-hosted Free trial Prices exclude VAT

Standard

All features for light or occasional use.

£24/ user / month
100 session minutes included
Start free trial
  • 100 session minutes, then £0.24 a minute
  • Admin console for session media
  • 5 GB session media storage
  • Chat and email support
Most popular

Business

Best value for everyday use, with no time limits.

£45/ user / month
Unlimited session minutes
Start free trial
  • Unlimited session minutes
  • Admin console for session media
  • 10 GB session media storage
  • Priority email technical support

Enterprise

Flexible package for large usage commitments.

From£1,100/ month
Starting price, for up to 30 users
Talk to us
  • Everything in Business
  • Dedicated account manager
  • High-priority support
  • Custom branding
  • API and single sign-on integration

Plans differ by session minutes, storage and support level. Prices exclude VAT.

New in RVX

Recently added

RVX keeps getting better. These features are live now.

Call transcription and summary

Every call transcribed with speaker turns, and an AI summary of the key points, measurements and actions on the session page.

Guided workflows

Step-by-step templates for agents and customers: photos, readings, checklists, yes/no questions and signatures, with branching.

Remote self-surveys

Send a link and the customer completes the survey on their phone in their own time. No agent, no app.

Chat translation

Chat messages are translated into each person’s language, so you can support customers who don’t speak English.

Upgraded Google Maps

Drop labelled pins, measure distances and areas on a touchscreen, then annotate the saved map image.

Workflow template library

Start from ready-made templates for damp and mould, boiler top-ups, appliance triage, pre-install surveys and end-of-tenancy inspections.

Compare plans

Most features are on every plan. A few advanced features start on Business.

FeatureStandardBusinessEnterprise
Live session
Face-to-face videoIncludedIncludedIncluded
Live pointer during videoIncludedIncludedIncluded
Shared whiteboardIncludedIncludedIncluded
Chat in the sessionWith an optional AI agentIncludedIncludedIncluded
Chat translationMessages translated into each reader’s language—Not includedIncludedIncluded
Third participant can joinIncludedIncludedIncluded
Session video recordingIncludedIncludedIncluded
Call transcription and AI summarySpeaker-by-speaker transcript and key points after the call—Not includedIncludedIncluded
Remote phone control
Photo capture from the customer’s cameraIncludedIncludedIncluded
Remote torchIncludedIncludedIncluded
Remote camera zoomIncludedIncludedIncluded
Capture and reports
Annotation on images, by everyone in the sessionIncludedIncludedIncluded
OCR text recognitionRead serial numbers, meters and labels from imagesIncludedIncludedIncluded
Session notesIncludedIncludedIncluded
PDF reportImages, notes, OCR results and map data in one documentIncludedIncludedIncluded
Google Maps with pins, distances and areasSaved map images can be annotated like any photoIncludedIncludedIncluded
Self-surveys and workflows
Remote self-surveysThe customer completes a guided survey on their phone, no agent needed—Not includedIncludedIncluded
Guided workflow templatesDamp and mould, boiler top-up, appliance triage, pre-install survey, end-of-tenancy and more—Not includedIncludedIncluded
Typeform checklistsIncludedIncludedIncluded
Invites, security and integration
SMS and email invites with remindersIncludedIncludedIncluded
Your own storageSession media saved to your own AWS or Azure account—Not includedIncludedIncluded
Single sign-on (SSO)—Not includedIncludedIncluded

Pricing questions

Anything else, ask the team.

How quickly can we start?
Within a few minutes of getting your login. If you'd like an account manager to walk your team through RVX first, we'll book that in.
Is there a free trial?
Yes. You can try RVX free on a live session before you choose a plan.
Does my customer need to install anything?
No. They get a link by text or email, tap it and allow the camera. RVX runs in their phone's web browser.
Where is our data held?
RVX runs in the UK, and none of your data leaves the UK: images, recordings, OCR results, notes and personal data. Everything is encrypted at rest and in transit. On Business and Enterprise you can also save session media to your own AWS or Azure storage.
Do prices include VAT?
No. All prices are in pounds and exclude VAT.
Do you have a reseller programme?
Yes. Email Nick Brown at [email protected] and he'll reply within two hours.

See RVX on a live session.

Book twenty minutes with the team, or start a free trial and send your first invite today.

What our clients say:

Shelter homeless charity premises in London
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
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Paul Butland
Shelter (Homeless charity)
Ongo housing image of HQ
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."‍
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Daniel Hart
Social Housing maintenance manager (Property Services)
An image of A James Frew van being loaded by a maintenance engineer
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
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Gordon Mac
Operations Manager (Property services)
inspired outsourcing press image
"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
windmills with Utility aid logo
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
two engineers installing a domestic heating system form Clever Energy
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)