Remote visual assistance pricing
See what your customer or engineer sees through their phone camera, with no app to download. Every plan includes live video, photo capture, annotation, OCR and PDF reports.
Standard
All features for light or occasional use.
- 100 session minutes, then £0.24 a minute
- Admin console for session media
- 5 GB session media storage
- Chat and email support
Business
Best value for everyday use, with no time limits.
- Unlimited session minutes
- Admin console for session media
- 10 GB session media storage
- Priority email technical support
Enterprise
Flexible package for large usage commitments.
- Everything in Business
- Dedicated account manager
- High-priority support
- Custom branding
- API and single sign-on integration
Plans differ by session minutes, storage and support level. Prices exclude VAT.
Recently added
RVX keeps getting better. These features are live now.
Call transcription and summary
Every call transcribed with speaker turns, and an AI summary of the key points, measurements and actions on the session page.
Guided workflows
Step-by-step templates for agents and customers: photos, readings, checklists, yes/no questions and signatures, with branching.
Remote self-surveys
Send a link and the customer completes the survey on their phone in their own time. No agent, no app.
Chat translation
Chat messages are translated into each person’s language, so you can support customers who don’t speak English.
Upgraded Google Maps
Drop labelled pins, measure distances and areas on a touchscreen, then annotate the saved map image.
Workflow template library
Start from ready-made templates for damp and mould, boiler top-ups, appliance triage, pre-install surveys and end-of-tenancy inspections.
Compare plans
Most features are on every plan. A few advanced features start on Business.
| Feature | Standard | Business | Enterprise |
|---|---|---|---|
| Live session | |||
| Face-to-face video | Included | Included | Included |
| Live pointer during video | Included | Included | Included |
| Shared whiteboard | Included | Included | Included |
| Chat in the sessionWith an optional AI agent | Included | Included | Included |
| Chat translationMessages translated into each reader’s language | —Not included | Included | Included |
| Third participant can join | Included | Included | Included |
| Session video recording | Included | Included | Included |
| Call transcription and AI summarySpeaker-by-speaker transcript and key points after the call | —Not included | Included | Included |
| Remote phone control | |||
| Photo capture from the customer’s camera | Included | Included | Included |
| Remote torch | Included | Included | Included |
| Remote camera zoom | Included | Included | Included |
| Capture and reports | |||
| Annotation on images, by everyone in the session | Included | Included | Included |
| OCR text recognitionRead serial numbers, meters and labels from images | Included | Included | Included |
| Session notes | Included | Included | Included |
| PDF reportImages, notes, OCR results and map data in one document | Included | Included | Included |
| Google Maps with pins, distances and areasSaved map images can be annotated like any photo | Included | Included | Included |
| Self-surveys and workflows | |||
| Remote self-surveysThe customer completes a guided survey on their phone, no agent needed | —Not included | Included | Included |
| Guided workflow templatesDamp and mould, boiler top-up, appliance triage, pre-install survey, end-of-tenancy and more | —Not included | Included | Included |
| Typeform checklists | Included | Included | Included |
| Invites, security and integration | |||
| SMS and email invites with reminders | Included | Included | Included |
| Your own storageSession media saved to your own AWS or Azure account | —Not included | Included | Included |
| Single sign-on (SSO) | —Not included | Included | Included |
Pricing questions
Anything else, ask the team.
How quickly can we start?
Is there a free trial?
Does my customer need to install anything?
Where is our data held?
Do prices include VAT?
Do you have a reseller programme?
See RVX on a live session.
Book twenty minutes with the team, or start a free trial and send your first invite today.
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