Seamless service delivery across your clients' preferred platforms
Hybrid-intelligence customer contact platform
Transform your customer engagement with Hostcomm's hybrid-intelligence contact centre platform. Our cloud technology adapts seamlessly to your evolving campaign needs while letting your clients connect through their preferred communication channels.
Service Offerings
Advanced Contact Center Platform
Our cost-efficient hosted solution scales effortlessly with your campaigns without unnecessary overhead. Features include:
- Voice, email and chat agents for automated customer service.
- Intelligent agent scripting for confident customer interactions
- No additional software licenses required
- Reduced telecommunication costs
- Flexible multi-location support for remote and distributed teams
Streamlined CRM Integration
Enhance agent efficiency and customer experience through seamless integration with leading CRM platforms:
- One-click dialling directly from customer records
- Compatible with Salesforce, Microsoft Dynamics, BrightOffice, Zoho, Vtiger, and more
- Full API support for custom integrations
- Reduced dialing errors and improved productivity
Enterprise-Grade Security and Compliance
Protect your customers and meet regulatory requirements:
- PCI-compliant IVR payment processing
- Secure call recording with advanced search capabilities
- Integration with CRM client records
- Comprehensive staff training support
High-Performance Outbound Capabilities
Improve your outreach effectiveness:
- Click-to-dial functionality
- Predictive dialling system
- Productivity optimisation tools
- Multi-channel campaign management
Premium Voice Services
Experience superior call quality and enhanced customer engagement:
- HD voice clarity on every call
- Complete CRM integration
- Consistent customer experience delivery
- Comprehensive feature set for modern business needs
Our integrated cloud platform delivers the flexibility, scalability, and reliability your business needs to provide outstanding customer service across all communication channels. Whether managing complex campaigns or supporting remote teams, Hostcomm's solutions adapt to your specific requirements while maintaining exceptional service quality.
