Terms and conditions
(abbreviated)
Last updated: June 16, 2024
These are a summary of our terms and conditions, the full document will be provided when you order products and services.
1. Interpretation
Key Terms:
Agreement: The Quotation, Service Order Form, these Terms and Conditions, Special Terms (if any), and the Proposal
Business Day: Any day (except Saturday or Sunday) when banks are generally open for normal business in London
Customer: The organisation specified on the Quotation
Effective Date: The date Hostcomm receives signed confirmation of the client's acceptance of these Terms and Conditions
Equipment: Any equipment to be purchased by the Customer from Hostcomm listed in the Quotation
Fees: Charges for Services and any agreed further services
Term of Service: As set out in the Service Order Form
Services: Services provided by Hostcomm pursuant to this Agreement listed in the Quotation or subsequently agreed in writing
2. Payment terms
2.1 Service ChargesMonthly recurring charges billed in advanceUsage charges billed at month endAll charges payable within 7 calendar days of invoice.
Late payment may result in:
One week disconnect notice
Service interruption
Agreement termination
2.2 Late Payment Penalties1.5% charge added to outstanding amounts after 31 days
3. Service delivery and support
3.1 Equipment and Software
Hostcomm retains title to all equipment and software
Customer responsible for proper care and return
Updates provided at no additional charge
3.2 Network Requirements
Customer responsible for premises infrastructure
Minimum system requirements:
Chrome, Safari or Edge browsers with the latest software version.
SIP VOIP compatible Router
10/100/1000 LAN switch
CPU utilisation limits
VLAN configuration
Windows 10 or later for desktop applications
4. Compliance and security
4.1 Data Protection
GDPR & ePrivacy compliance required
Secure data transmission mandatory
No personal data via email
Customer data accuracy requirements
4.2 Call Records
CDRs and recordings available for 2 months
Archive retrieval available on request
Customer responsible for local backups
5. Service level agreement
5.1 Response Times
Mean response time: 15 minutes
Mean isolation time: 1 hour
Mean repair time: 2 hours
Account revocation: Within 2 hours of request
5.2 Service Credits
Daily credit: 1/30 of monthly charge
100% credit for 24-hour outage
Claims must be submitted within 5 business days
6. Termination
6.1 Customer Rights
30 days written notice required
Service substitution allowed without penalty
Material breach remedy period: 30 days
6.2 Hostcomm Rights
5 days notice for payment defaults
Immediate termination for fraudulent use
30 days notice for commercial infeasibility
7. Liability and imdemnification
7.1 Limitation of Liability
Limited to 12 months of fees
Excludes consequential damages
Preserves statutory rights
7.2 Indemnification
Customer indemnifies for breach of terms
Hostcomm indemnifies for IP infringement
Mutual defense obligations
8. General provisions
8.1 Governing Law
England and Wales jurisdiction
English courts exclusive jurisdiction
8.2 Assignment
Customer assignment requires consent
Hostcomm may subcontract duties
8.3 Force Majeure
Relief for circumstances beyond reasonable control
Natural disasters and external factors excluded from SLA
